Change of Mind Returns

“Change of mind” includes purchases you have made in error eg accidentally ordered the wrong size or color, items that don’t fit the way that you would like, or unwanted gifts.

We will accept a change of mind return provided it meets the following guidelines:

✔ Return within 72 hours

✔ Return with proof of purchase

✔ Item must be unworn, unwashed, and unused with all original tags/labels attached

✔ Returns must be made within the country of purchase

✔ Purchases must be returned to a store of the same brand unless the store is a multi-store including that brand or the product was ordered through Click & Collect

Faulty Product Returns

If something is faulty, incorrectly described, or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.

Can’t find your receipt? A bank statement will be fine. If you don’t have that, get in touch and we’ll do our best to track it down.
Returns Process (In-Store)

visit our Store Finder
Provide the team member in-store with your unwanted item, and proof of purchase, and if you paid using a credit card please bring the same card with you.
Once the returns policy has been met, we’ll offer an exchange or refund on the spot.

Exchanges

Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different color) and there is a price difference you may need to pay the difference or receive a partial refund.
Refunds

If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back to your card.